Frequently Asked Questions
How long is delivery?
3-5 working days for domestic orders
5-15 working days for international orders
What are the shipping costs?
Standard Shipping on all UK Orders £4.99
Express Shipping 1-2 working days £6.95
International shipping costs ( EU ) £9.99
United States ( 1-4 days Express ) : £24.99
Note for international orders: You may be liable to pay import duty or tax on goods entering your country. Any additional charges must be paid by the customer.
What is your refund policy?
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. NOTE: Shirt has to be unused and still with its original tag for return or exchange.
How much is the return?
We offer free return labels for all UK orders. Exchanges at Canarie shirts are always free.
For returns where refunds have been requested we've had to introduce a small return handling fee of £2, this is to cover our rising shipping and handling expenses and non-recoverable costs. This will only apply on a per parcel basis, remember postage is still free when you request a return label from our email.
Contact us at firstname.lastname@example.org to get your free label.
If you order from outside the UK, you will be responsible for paying for your own return shipping cost. Contact us at email@example.com for more information.
My order arrived damaged or something is missing from my order
We do our best to ensure that your order is safely packed and shipped to you. However, if any product arrives defective or damaged, we will send a replacement. Please contact us at firstname.lastname@example.org for more information.