FAQ

Frequently Asked Questions

How long is delivery?

3-5 working days for domestic orders
5-15 working days for international orders

What are the shipping costs?

Shipping on all UK orders is free.
International shipping costs £9.99

What is your refund policy?

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. NOTE: Shirt has to be unused and still with its original tag for return or exchange. 

How much is the return?

We offer free return labels for all UK orders. Contact us at canarie.help.customerservice@hotmail.com to get your free label.
If you order from outside the UK, you will be responsible for paying for your own return shipping cost. Contact us at canarie.help.customerservice@hotmail.com for more information.

My order arrived damaged or something is missing from my order

We do our best to ensure that your order is safely packed and shipped to you. However, if any product arrives defective or damaged, we will send a replacement. Please contact us at canarie.help.customerservice@hotmail.com  for more information.